Payment Terms
Last updated: Nov. 12, 2023
PAYMENT TERMS APPLICABLE FOR ALL INTERFACES OF SILAILOR (OUR OWNED WEBSITE, DIGITAL MEDIUMS, SOCIAL WEBSITES AND APPLICATIONS, AND OFFLINE ORDER FULFILLMENT CENTERS (STITCHING OPERATIONS CENTERS):
At Silailor, our customer’s convenience is at the heart of our operations. We strive to ensure our payment processes are seamless, safe, and hassle-free. To enable this, we have a comprehensive set of payment terms and conditions to uphold transparency and foster trust with our esteemed clientele.
Using any of the ‘Silailor Interfaces’ at any point in time implies your acceptance of the payment terms mentioned in this document. Please be aware that these clauses may change periodically due to operational updates or regulatory requirements.
Payment Methods:
We accept various forms of payment for our custom tailoring services. These include:
- Credit/Debit Cards: We accept all major domestic and international credit/debit cards.
- UPI Payments: You can make UPI payments using apps such as Google Pay, PhonePe, Paytm, or any other that you’re comfortable with.
- Net Banking: Our online payment gateway supports a wide range of banks for seamless transactions.
- Cash on Pickup: Payment is divided into two phases: first, a payment of 75% in advance at the time of measurement, which can be paid in cash, and fabric pickup; second, the remainder of the amount is due before delivery.
Please note that our payment gateway uses advanced encryption technology to keep your transaction details safe and secure.
Payment Schedule:
1. Advance Payment:
An advance payment of 75% of the total estimated cost is required at the time of the initial service interaction. This is when our representative visits the customer’s location for measurements and fabric collection. The advance amount ensures your booking and fabric procurement (if applicable), and allocation of a tailor for your order.
2. Final Payment:
The remaining 25% of the payment is due upon completion of the stitching service but before delivery of the final product. Payment must be completed to initiate the delivery process.
Late Payment:
If the final payment is not received within seven (7) days of the completion notification, Silailor reserves the right to withhold delivery of the product. A reminder will be sent to the customer. If payment is not made within the stipulated time, a late fee may be applied at the discretion of Silailor.
Changes to Order:
Any changes to the order, including design or material changes, must be communicated to us within 24 hours of the scheduled pickup time. We strive to accommodate your requests; however, if we have started cutting, sewing, washing, or ironing, it might be too late to change anything. It depends on the individual’s circumstances. Also, if we can make the change, it might cost a little extra.
Credit/Debit Card/Net Banking Details:
When using our services at Silailor, you agree, understand, and confirm that the credit/debit card/net banking/UPI details provided by you for the purchase of our custom tailoring services will be accurate and correct. You must not use credit/debit card/net banking accounts that are not lawfully owned by you. Further, you agree and undertake to provide correct and valid credit/debit card/net banking details while making payments on Silailor’s platform.
We assure you that your credit/debit card/net banking information never reaches Silailor directly. We merely receive pass, hold, or fail messages from our payment gateways. This information will not be utilized and shared by our payment gateways or Silailor, unless required for fraud verification or by law, regulation or court order. Silailor will not be held responsible for any credit/debit card/net banking fraud. The responsibility for the use of these payment methods fraudulently will be yours and the burden to ‘prove otherwise’ shall exclusively fall upon you.
Fraudulent/Incomplete/Declined Transactions:
Payments for orders at Silailor can be made through our online payment methods such as UPI modes, payment gateway, or by cash. We encourage all payments to be made using digital mediums for seamless transactions. No other modes of payment will be accepted at any point in time.
You undertake to remit the complete payments due to Silailor as per the order value agreed upon while confirming the order. We reserve the right to recover the cost of services, collection charges, and legal expenses from persons using the Silailor platform fraudulently or mischievously. Silailor reserves the right to initiate legal proceedings against such persons for fraudulent or mischievous use of our platform and any other unlawful acts or omissions in breach of these terms and conditions.
As a merchant, Silailor shall be under no liability whatsoever concerning any loss or damage arising directly or indirectly due to the decline or authorization for any transaction.
Dispute Resolution
In case of any dispute related to the payment, kindly reach out to our customer support team at [email protected]. We promise a swift response and resolution to your satisfaction.
The aforementioned terms are put in place to ensure a smooth and efficient payment process for our esteemed customers. By using our services and making a payment, you are agreeing to these terms and conditions.
Please take a moment to review them and feel free to reach out to us if you need any further clarifications. We’re here to assist you!
Please note, it’s important to use a specific format for the subject line when you communicate regarding your payment. The subject line should be “Payment Terms: Your Invoice ID & Your Name“. For example, if my name is Seema and my invoice number is 105, then I would write the subject line as “Payment Terms: 105 & Seema“.